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Posts Tagged ‘AntiVirus Software’

For those of you that have trouble installing Symantec Endpoint Protection on your clients I found these instructions to do the trick when I keep experiencing a roll back and the inability to install.

After uninstalling SEP or confirming it is not installed.

1. Delete C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\    (Windows XP, 2003)
2. Delete C:\ProgramData\Symantec\LiveUpdate\    (Windows Vista, 7, 2008)

Solution A) Invalid folder redirections
Windows 7 makes use of internal links and redirections that may not be understood by legacy installations and legacy software. To accommodate this, please check the settings that Windows 7 uses to determine certain folder locations within the operating system itself. Confirm that the settings are pointing to actual physical folders.

HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData:
- Change the value=%APPDATA% to value=%USERPROFILE%\AppData\Roaming

Check any registry entries located in the key  HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\ pointing to a folder has %USERPROFILE% as part of the value.

(Note: Verify the physical folder or folders exists, \Users\Default\AppData\Roaming, before finishing the renaming process. In addition, verify the value of the other keys located within the AppData folder, they all should be alike.)

3.Reboot
4. Right-Click ‘Run as Administrator’ and run Setup.exe